Frequently Asked Questions
Everything you need to know about shopping with RASARIO.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain evening wear and custom-made pieces may be subject to a different policy as indicated on the product page.
How long does international shipping take?
International orders typically arrive within 5-10 business days depending on the destination and customs processing. We provide tracking information for all global shipments as soon as they depart our warehouse.
How can I ensure I select the correct size?
To ensure a perfect fit, please refer to our detailed Size Guide located on each product page. Our garments are designed according to European sizing standards, and we recommend measuring yourself before placing an order.
Are duties and taxes included in the price?
For international orders, duties and taxes are calculated at checkout and may be prepaid for your convenience. If not prepaid, you will be responsible for paying these fees upon the arrival of your package in your country.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate modifications or cancellations within 2 hours of order placement. Please contact our customer support team immediately for assistance.